Wesco: Warranty is 2 years from date of purchase on every item.
Procedure : Customer needs to contact Kids Gym by either calling 866-629-3756 or send an e-mail to info@toddlerfitness.com for RA #. We usually request a picture of damaged product or may ask for return for evaluation. Once product has been received back the factory will send a replacement.
Other Returns (error, personal, etc...) restocking fee 20% + shipping charges (in-out)
Children's Factory: Warranty is 1 year from date of purchase on most items, 7 years on cots.
Procedure: Customer needs to contact Kids Gym by either calling 866-629-3756 or send an e-mail to info@toddlerfitness.com for RA #. We usually request a picture of damaged product or may ask for return for evaluation. Once product has been received back the factory will send a replacement.
Other Returns (error, personal, etc...) restocking fee 20% + shipping charges (in-out)
Whitney Bros. Co.: Warranty is 1 year from date of purchase.
Procedure: Customer needs to contact Kids Gym by either calling 866-629-3756 or send an e-mail to info@toddlerfitness.com for RA #. We usually request a picture of damaged product or may ask for return for evaluation. Once product has been received back the factory will send a replacement.
Other Returns (error, personal, etc...) restocking fee 20% + shipping charges (in-out)
Smith System: Warranty is 1 year from date of purchase. All returns subject to 30% restocking fee.
Procedure :Customer needs to contact Kids Gym by either calling 866-629-3756 or send an e-mail to info@toddlerfitness.com for RA #. We usually request a picture of damaged product or may ask for return for evaluation. Once product has been received back the factory will send a replacement.
Alessco Inc.: LIMITED WARRANTY - All returns subject to 30% restocking fee.
During the first year, after the original date of purchase, ALESSCO INC. will, through its authorized dealer, replace any parts, which are defective in workmanship or material due to normal use.; This warranty does not cover puncture (from high heels, sharp objects, etc.), slashing, cutting, abrasion (from soil, gravel, stones, etc.) nor any other damage due to accidental causes or intentional or unintentional misuse. It is the responsibility of the consumer to establish the original purchase date for the purpose of the warranty such as a bill of sale, canceled check or some other appropriate payment record.
APPLIES TO ALL COMPANIES - THE FINE PRINT
Warranty shall not apply in the event the products are damaged as a result of misuse, abuse, neglect, accident, improper application, modification, or repair by persons not authorized by the manufacturer.
1. All implied warranties including but not limited to warranties of merchantability and fitness for a particular purpose are excluded.
2. Purchasers remedy, if any, for any defective products shall be limited to a refund, replacement, or adjustment by the manufacturer of the products at manufacturer's option and shall in no event include damages of any kind whether incidental, consequential, or otherwise.
3. Inspect all merchandise at arrival "BEFORE" the delivery agent leaves. Have them mark on the order any damage to the goods or cartons at the time of delivery. If you are shorted any items, please have them note that as well. If damage is found after delivery, immediate inspection by the delivering carrier must be requested. The delivering carrier must be notified at once of concealed damage. All cartons and merchandise must be held for inspection. TIME IS OF THE ESSENCE.
